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How can we help you?

Frequently asked questions

  • How do I get a neigbourhood code?
  • Hoplr house rules
  • User reviews and experiences with Hoplr
  • Who can access my Hoplr neighbourhood?
  • What can I do with Hoplr?
  • What is Hoplr's business model?
  • What should I do if I forgot my password?
  • How do I change my address after moving?
  • How do I change my email address?
  • How do I delete my profile?
  • I am getting too many emails. How can I unsubscribe?
  • How do I post a message?
  • Is Hoplr safe?

Getting Started with Hoplr

  • How do I get a neigbourhood code?
  • Which language may I use on Hoplr?
  • How can I download the Hoplr app?
  • How can I copy and paste text?
  • How do I register on Hoplr?
  • Which images are allowed?
See all 24 articles

About Hoplr

  • Hoplr house rules
  • User reviews and experiences with Hoplr
  • Who can access my Hoplr neighbourhood?
  • What can I do with Hoplr?
  • What is Hoplr's business model?
  • Does Hoplr Have ISO Certification?
See all 18 articles

My account

  • What should I do if I forgot my password?
  • How do I change my address after moving?
  • How do I change my email address?
  • How do I delete my profile?
  • I no longer have access to my Multi-Factor Authentication code (2FA) app. What now?
  • Where can I find my Multi-factor Authentication code (2FA)?
See all 16 articles

Emails and Notifications

  • I am getting too many emails. How can I unsubscribe?
  • Hoplr mails keep ending up in my spam folder, what can I do?
  • How can I ignore messages from external parties?

Neighborhood Calendar

  • How can I edit an activity?
  • How does the neighbourhood calendar work?
  • How do I add an activity to the calendar?

Neighborhood Posts

  • How do I post a message?
  • How do I share a post in multiple neighborhoods?
  • How to Create a Poll?
  • How do I register via the app?
  • How can I disable listings?
  • How can I customize my neighbourhood feed?
See all 29 articles

Neighborly Help

  • How can I activate neighbour help?

Marketplace

  • Guidelines for the 'Marketplace' Section
  • Which listings am I allowed to post?
  • How do I delete a listing on Hoplr?
  • How do I post a listing?
  • Where can I find Marketplace?

Local Guide

  • How do I register my business in the Local Guide?
  • How do I create an association?
  • How do I update my business or organisation in the Local Guide?

Hoplr Chat

  • Who can contact me through private chat?
  • How can I start a private chat?
  • How can I hide a conversation?
  • Block and delete chat messages
  • When should I use the group chat?
  • How do I start a group chat?
See all 9 articles

Privacy and conditions

  • Is Hoplr safe?
  • Can I share messages or information from my Hoplr neighbourhood elsewhere?
  • Is a neighbor allowed to share information about me on Hoplr?
  • What does Hoplr mean with a 'closed' neighbourhood network?
  • What does Hoplr need my data for?
  • Why is my address visible on Hoplr?
See all 11 articles

External organizations

  • How can I communicate with an external party in my area?
  • Is my local government connected to Hoplr?
  • What is an external party?
  • What are external parties saying about Hoplr?
  • Do external parties get access to Hoplr neighbourhoods?
  • How time-consuming is Hoplr for external parties?
See all 10 articles
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